Shipping & Payment Info

Shipping & Payment Policy

Effective Date: 10/10/2022

At Gifted Treasures, we aim to make your shopping experience smooth and enjoyable. This page outlines our shipping and payment processes to ensure you know what to expect when placing an order with us.

1. Shipping Options

We currently ship orders within Australia and offer local delivery options. International shipping may be available upon request—please contact us directly before placing an international order.

• Local Shipping: Orders are shipped via trusted courier or Australia Post.
• Delivery Zones: We ship Australia-wide. Please ensure your address is complete and accurate to avoid delays.

2. Shipping Costs

• Shipping costs are calculated at checkout and vary depending on your location and order size.
• From time to time, we may offer free shipping promotions on eligible orders.

3. Order Processing & Delivery Times

• Orders are generally processed within 4–5 business days after payment is received.
• Delivery times vary depending on your location, but most orders are delivered within 7–14 business days after dispatch.
• For personalised or custom-made items, additional processing time may be required. We will notify you if your order takes longer than expected.

4. Returns, Exchanges & Damages

We take great care in preparing your orders, but if an issue arises, please review our policies below:

• Returns & Exchanges: Due to the personalised nature of many of our products, returns and exchanges are only accepted if an item arrives damaged or defective.
• Damaged or Faulty Items: Please contact us within 7 days of receiving your order with photos of the damage so we can arrange a replacement or refund.
• Lost Packages: Once an order has been dispatched, delivery is the responsibility of the shipping carrier. We will assist you in lodging an investigation if your package is lost in transit.

5. Payment Options

We accept the following secure payment methods:

• Credit/Debit Cards (Visa, MasterCard, AMEX)
• PayPal
• Afterpay (if enabled)
• Direct Bank Transfer (instructions provided at checkout, if available)

Payment is required in full at the time of order. Orders will not be processed until payment has been received and confirmed.

6. Payment Requirements & Instructions

• Please ensure your payment details are correct before confirming your order.
• For bank transfers, use your order number as the payment reference to avoid delays.
• All prices listed on our site are in AUD (Australian Dollars) and include GST (where applicable).

7. Contact Information

If you have any questions about shipping, delivery, or payment, please reach out to us:

📧 giftedtreasuresau@gmail.com